Customers / Major accounts
 
For confidentiality reasons, we suppressed names of our contacts. You can get more information by writing us at the following address: .

Feedback's summary

  Expertise and knowledge Attittude Punctuality Service quality Service rating Project rating
Serono Excellent Good Excellent Good Excellent Successful
Serono Excellent Excellent Excellent Excellent Excellent Successful
Serono Excellent Good Excellent Good Excellent Very successful
Serono Excellent Excellent Good Excellent Excellent Very successful
BCGE Good Excellent Excellent Excellent Excellent Very successful
PwC Excellent Excellent Good Excellent Excellent Very successful
Unilever Excellent Excellent Excellent Excellent Excellent Successful
Japan tobacco See below (the form to collect feedback was not implemented at this time)
 
 

Separator

Serono International SA (Related services: usability testing)

Project abstract (what, why, how): Expert review and usability test of an application in phase of pre-deployment to understand if the application was usable from an end-users point of view.

Comments about C2SP: C2SP has been a great experience to work with.

Considering the timeframe of the project and its scope, I must say that C2SP has done an excellent job in delivering what has been asked.

CS, call center manager

Back to top

Separator

Serono International SA (Related services: project management and other services)

Project abstract (what, why, how): What: collect statistics into an ORACLE database

Why: to be able to come up pith a Billing Strategy for Telecomm cost.

Other comments: Very happy with the results. There is another part to the project, which needs to be finished.

OW, network analysis engineer

Back to top

Separator

Serono International SA (Related services: project management and other services: stats, beyond webtrend)

Project abstract (what, why, how): Creation of a database (Oracle) to report various statistical elements on numerous websites. Export to an ASP page (with various level of confidentiality) for viewing the results on custom reports (excel) defined with the client. Reports are generated every month.

Your comments about C2SP: Excellent expertise provided throughout the project. Flexible and resilient, which are qualities required to work on Serono IT projects

LL, associate director, application architecture

Back to top

Separator

Serono International SA (Related services: project management and other services: stats, beyond webtrend)

Project abstract (what, why, how): Improve the website reporting solution for all of the key Serono sites. The improved reports must be "business reports", that will provide Serono with solid data for analyzing website ROI.

The solution will be implemented using WebTrends 5.0 and Excel spreadsheets for more complex analysis.

Your comments about C2SP: C2SP made good decisions about which elements of the projects to subcontract to domain experts for good results.

GM, eBusiness Development
Back to top

Separator

Banque Cantonale de Genève (BCGE) (Related services: project management, functional audit and usability)

Within our website redesign, C2SP has contributed to re-focus our approach around our users (and clients) to provide them more added value services.

Systematic and methodological, realist and pragmatic, observance of deadlines, quality and added value of the provided work are the strength of this company. We are happy and greatly pleased to have this partner in our approach.

PC, Member of the management, E-commerce department director

Back to top

Separator

PricewaterhouseCoopers (Related services: benchmarking, functional audit and usability)

"In order to improve its E-offering, an important Swiss Cantonal Bank, appointed PwC Consulting for a review of its complete Web Site around 2 major axis: Technological and functional. The latter part required a deep expertise of Web sites audit from an ergonomic point of view and therefore we appointed C2SP, which is well know for its know-how in that field. The chosen approach consisted of 3 main steps (information gathering, information analysis and eventually recommendations) across 2 areas. C2SP covered the whole Web site user interface and quality analysis as well as the Benchmarking part.

I would summarize C2SP in 3 sentences:
1. Customer focused
2. Results oriented
3. Excellent value for money".

SG, Senior Manager

Back to top

Separator

Unilever Cosmetics International (Related services: others)

"C2SP helped our department (Unilever Geneva, Perfume division) in improving our data gathering process and developed a tool (based on excel worksheets using VBA) for our consolidation. Mr. Wiener made several change (correction of formulas, add of new product lines and products, modification of calculations, etc), and this, during the year, without modification the existing datasets. The work was very well done and we can tell that Mr. Wiener is very competent in his work".

MP, Senior Financial Analyst

Back to top

Separator

JTI (Japan Tobacco International) (Related services: functional audit and usability)

"C2SP conducted an audit of our Intranet, providing timely and personalized service, demonstrating good understanding of the technology and, most importantly, positioning design efforts from a user's perspective. The advice given in terms of overall website usability was valuable and will lead to a stronger focus on simplicity and interactivity with regards to the online experience".

NC, Marketing Communication Manager

Back to top